1 Our Commitment to Responsible Gaming
At m111, responsible gaming is not simply a compliance checkbox — it is a core part of how we operate and who we are as a platform. We believe that sustainable, ethical online gambling requires a genuine commitment to player welfare, and that every feature, policy, and communication on the m111 platform should reflect that commitment.
m111 was built specifically for the Bangladeshi market. We understand that gambling can carry unique social and financial pressures for players in Bangladesh, and we take that context seriously. Our responsible gaming framework has been designed with Bangladeshi players in mind: all tools and communications are in English, all support operates on Bangladesh Standard Time (BST, UTC+6), and all financial controls use Bangladeshi Taka (৳) as the native currency.
Our responsible gaming principles rest on three foundations. First, prevention: we provide practical tools that allow players to set boundaries before problems develop. Second, early intervention: we train our support team to identify early signs of gambling harm and to reach out proactively when account behaviour suggests a player may be at risk. Third, access to help: we make it straightforward, fast, and judgment-free to access support or activate a protective tool at any point during a player's journey on m111.
We encourage every m111 player — regardless of how long they have been with us or how they choose to play — to review the tools and guidance on this page and to consider which protections might benefit them. Responsible gaming is not a sign of weakness; it is a sign of a player who takes their wellbeing seriously. We respect and support every player who chooses to use these tools.
Our Promise: m111 will never penalise, disadvantage, or deprioritise any player for activating a responsible gaming tool, requesting a time-out, or requesting self-exclusion. All requests are handled promptly, confidentially, and without judgment by our trained support team.
2 Age Restriction — 18+ Only
The m111 platform is strictly for adults aged 18 years and above. We do not knowingly permit any individual under the age of 18 to register an account, deposit funds, or access any gambling or casino product on the m111 platform. This restriction is absolute and non-negotiable.
During the account registration process, all new players are required to confirm that they are aged 18 or over by accepting our Terms & Conditions. m111 also carries out identity verification (KYC) checks on registered accounts, which include date-of-birth verification against government-issued identification such as the Bangladesh National Identity Card. Any account found to be operated by a person under the age of 18 will be closed immediately and any balance will be voided.
We are aware that some households in Bangladesh may include younger family members who have access to shared devices. If you share a device with someone under the age of 18, we strongly recommend the following precautions:
- Always log out of your m111 account when you are not actively using it. Do not rely on browser autofill to protect your login credentials.
- Use a strong, unique password for your m111 account and do not share it with anyone, including family members.
- Consider enabling device-level parental controls or using a dedicated device for your m111 account that younger family members do not have access to.
- If you suspect that a minor has accessed your m111 account, contact our support team at [email protected] immediately. We will investigate the account activity and take appropriate action.
Under 18? Stop here. If you are under 18 years of age, you must not use the m111 platform. Attempting to circumvent our age verification process is a violation of our Terms & Conditions and may be a criminal offence. Please close this page and seek age-appropriate entertainment.
3 Deposit Limits
One of the most effective ways to keep gambling within a budget you are comfortable with is to set a deposit limit on your account. m111 allows every registered player to set a daily, weekly, or monthly cap on the total amount of BDT (৳) they can deposit. Once a limit is in place, the m111 platform will automatically decline any deposit that would cause you to exceed it within the relevant time period.
Deposit limits can be set or adjusted through your m111 account settings or by contacting our support team via live chat or email. The following rules govern how limits work on the m111 platform:
| Limit Type | Period | Takes Effect | Reduction Rule | Increase Rule | Status |
|---|---|---|---|---|---|
| Daily Deposit Limit | 24 hours (rolling) | Immediately | Instant — no delay | 24-hour cooling-off | Active |
| Weekly Deposit Limit | 7 days (Mon–Sun) | Immediately | Instant — no delay | 24-hour cooling-off | Active |
| Monthly Deposit Limit | Calendar month | Immediately | Instant — no delay | 24-hour cooling-off | Active |
The 24-hour cooling-off period for limit increases is an intentional player-protection feature. It is designed to prevent impulsive decisions made during a gambling session from immediately overriding limits you set during a calmer moment. During the cooling-off period, your current (lower) limit remains in force. If you still wish to increase your limit after 24 hours, the change will take effect automatically.
Tip: Setting a monthly deposit limit that aligns with your actual entertainment budget — rather than the maximum you could afford to lose in a worst-case scenario — is the most sustainable approach. Think of your deposit limit as a monthly entertainment allowance, the same way you might budget for a streaming subscription or a night out in Dhaka.
4 Time-Out & Cooling-Off Periods
A time-out is a short, voluntary break from gambling on the m111 platform. It is the right tool when you feel you need some distance from gambling — perhaps after a losing streak, during a period of personal stress, or simply because you want to step back and reassess your play. A time-out is not permanent; your account, balance, and history remain intact and you can return when the period ends.
m111 offers the following time-out durations. All time-out requests are actioned immediately upon confirmation:
- 24-hour time-out: A one-day break. All deposits, bets, and game access are blocked for 24 hours from the moment the time-out is activated.
- 48-hour time-out: A two-day break, useful if you want a weekend pause or a short reset period.
- 7-day time-out: A full week's break. Recommended if you are concerned about a recent pattern of play or want meaningful time to reflect.
- 30-day time-out: A month-long break. This is the longest standard time-out period. If you feel you need longer, please consider using the self-exclusion tool described in Section 5.
- Custom time-out: If none of the standard durations above suit your needs, contact our support team and we will set a custom break period for you.
During any active time-out, m111 will also suspend all marketing communications to your registered email address and mobile number. You will not receive promotional emails, bonus notifications, or any other gambling-related communications until your time-out period has expired. This is automatic and requires no additional action from you.
To request a time-out, log into your m111 account and navigate to the Responsible Gaming section of your account settings, or contact our support team via live chat or at [email protected]. Time-out requests submitted via email are typically processed within 2 hours. For immediate activation, use the live chat channel.
5 Self-Exclusion
Self-exclusion is m111's most powerful player-protection tool. It is designed for players who have made a considered decision that they do not wish to gamble on the m111 platform for an extended period, or at all. Unlike a time-out, a self-exclusion cannot be reversed before the chosen period has ended — it is a firm commitment, and m111 treats it with the seriousness it deserves.
Players may choose from the following self-exclusion periods:
- 6 months: A half-year exclusion, suitable for players who are confident they want a significant break but anticipate returning to responsible play in the future.
- 1 year: A full-year exclusion period with a mandatory cooling-off assessment before reinstatement.
- 2 years: An extended exclusion that provides substantial distance from gambling.
- Indefinite (permanent): A permanent exclusion with no automatic end date. Reinstatement is only possible after a minimum of 5 years and following a formal review process initiated by the player. We strongly recommend this option to players who believe they have a gambling problem.
The following actions are taken immediately when a self-exclusion is activated on a m111 account:
- All access to the m111 platform is blocked. You will not be able to log in, deposit, place bets, or access any games.
- All pending bets that cannot be settled immediately will be voided and any associated stakes returned to your account balance.
- Your available account balance will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, Upay, or card) within 5 business days.
- All marketing communications — emails, SMS, promotional notifications — will be permanently suppressed for the duration of the exclusion period.
- Your account data and history are retained securely in accordance with our Privacy Policy and legal obligations.
How to Request Self-Exclusion: Contact our support team via live chat or by emailing support@m111. bio with the subject line "Self-Exclusion Request". Please state your preferred exclusion period in your message. All self-exclusion requests are processed within 24 hours of receipt. For urgent cases, our live chat team can initiate the exclusion immediately during the conversation.
6 Warning Signs of Problem Gambling
Gambling becomes a problem when it begins to interfere with other areas of your life — your finances, your relationships, your work, or your mental health. Problem gambling rarely announces itself suddenly. It tends to develop gradually, often in ways that are easy to rationalise or minimise. Recognising the early warning signs is the first and most important step toward getting things back under control.
The following are recognised warning signs that gambling may be moving from recreation into harmful territory. If several of these apply to you, we encourage you to use the self-assessment in Section 7 and to contact our support team.
Gambling with money you cannot afford to lose — money set aside for rent, bills, food, or family needs.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost in a session.
Hiding your gambling activity from family members, friends, or your partner.
Needing to bet larger and larger amounts to feel the same level of excitement or engagement.
Spending more time gambling than you planned, regularly losing track of how long a session has lasted.
Feeling anxious, irritable, or restless when you are not gambling, or when you try to cut down.
Borrowing money, selling possessions, or taking out loans specifically to fund gambling.
Neglecting personal responsibilities, hobbies, work commitments, or social relationships because of gambling.
Repeatedly trying to stop or cut down on gambling but finding it very difficult to follow through.
Using gambling as a way to escape stress, anxiety, depression, loneliness, or other difficult emotions.
Avoiding calls or messages from family or friends because gambling has affected your financial situation.
Losing sleep worrying about gambling debts, upcoming sessions, or past losses.
Experiencing one or two of these signs occasionally does not necessarily mean you have a gambling problem. However, if several of these signs feel familiar, or if they are occurring frequently, it is worth taking the self-assessment below and considering whether some of our player-protection tools might be right for you. There is no shame in taking action early — in fact, early action is almost always the most effective.
8 Getting Help
If gambling has become a problem for you — or for someone close to you — the most important thing to know is that help is available, it is effective, and there is absolutely no reason to face this alone. m111 is committed to making it as easy as possible for players in Bangladesh to access support, whether through our own team or through external guidance.
The following options are available to any m111 player who needs support:
- Contact m111 Support Directly: Our English-language support team is available 24 hours a day, 7 days a week via live chat on the m111 platform or by email at [email protected]. Use the subject line "Responsible Gaming Help" for priority routing. Our team is trained to handle these conversations with sensitivity and complete confidentiality. We can activate any protective tool — deposit limits, time-out, or self-exclusion — immediately during your conversation.
- Self-Exclusion: If you feel you need to stop gambling entirely, request a self-exclusion as described in Section 5. This is the fastest and most decisive action you can take. Our support team can initiate this in minutes via live chat.
- Speak to Someone You Trust: Talking to a trusted family member, close friend, or community elder about gambling concerns can be an important first step. In Bangladeshi culture, seeking guidance from trusted people in your social circle is a recognised and respected approach to addressing personal challenges.
- Mental Health and Financial Counselling: If gambling has affected your mental health or financial situation, consider speaking with a qualified counsellor or mental health professional. Many hospitals in Dhaka, Chittagong, Sylhet, and other major cities offer mental health services. Your local upazila health complex may also be able to provide a referral.
- National Mental Health Helpline (Bangladesh): The Directorate General of Health Services (DGHS) in Bangladesh operates mental health support resources. Contact your nearest government hospital for current helpline numbers and availability. These services are confidential and free of charge.
- Financial Support: If gambling has led to debt, speak to your bank — whether that is Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or another institution — about your options. Many banks offer debt counselling services. Acting early on financial concerns prevents them from escalating further.
Remember: Seeking help for a gambling problem takes courage and self-awareness. It is a sign of strength, not weakness. m111 stands fully behind every player who chooses to take control of their gambling — at whatever stage they are at. Whether you need a 24-hour break or a permanent exclusion, our team is here to help, without judgment, at any time of day or night.
m111 also encourages family members who are concerned about a relative's gambling to contact us. With appropriate account-holder consent, we can discuss account-level protections and point family members toward relevant external support resources. Please email [email protected] for guidance on how we can assist in such situations.
This Responsible Gaming page is reviewed and updated regularly to ensure it reflects current best practices in player protection and remains relevant to the needs of our Bangladeshi player community. If you have a suggestion for how we can improve our responsible gaming provision, please share it with our team — we welcome all feedback.