Your Privacy Matters at m111

1 Introduction

This Privacy Policy ("Policy") describes how m111 ("the Company", "we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "your", "the Player") who access or use the m111 platform, including the website at https://m111.bio, all associated games, betting services, promotional tools, and customer support channels.

m111 is committed to handling your personal data with integrity, transparency, and respect. We designed this Policy to give every Bangladeshi player a clear and complete understanding of our data practices so that you can make informed decisions about your use of the m111 platform.

By registering an account on the m111 platform, logging in, or otherwise using any part of our service, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should discontinue use of the m111 platform and may request account closure by contacting us at [email protected].

This Policy should be read alongside the m111 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the m111 platform. In the event of any conflict between this Policy and those documents on matters relating to personal data, this Privacy Policy shall take precedence.

2 Data We Collect

m111 collects personal data through several means: directly from you when you register or interact with our platform, automatically through your use of the website, and in limited circumstances from third-party sources such as payment processors and identity verification services. The categories of personal data we collect are set out below.

2.1 Registration & Identity Data

• Full legal name as it appears on government-issued identification.
• Date of birth, used to verify that you meet the 18+ age requirement.
• Residential address within Bangladesh.
• Mobile phone number registered in Bangladesh.
• Email address used for account login and communications.
• Username and encrypted account password.
• Copies of identity documents submitted during KYC verification (e.g., National ID card, passport).

2.2 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in BDT (৳), timestamps, and method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Mobile wallet identifiers or masked card numbers associated with your payment method — we do not store full card numbers.
• Bonus crediting and wagering activity records.
• Account balance history.

2.3 Gaming & Betting Activity Data

• Game session logs including game titles played, wager amounts, win/loss outcomes, and session duration.
• Sports betting records including markets selected, stake amounts, and settlement results.
• Arcade and slot activity history.
• Responsible gaming tool usage (e.g., deposit limit settings, self-exclusion requests, session time reminders).

2.4 Technical & Usage Data

• IP address and approximate geolocation data used to confirm you are accessing from Bangladesh.
• Device type, operating system, browser type, and browser version.
• Pages visited on the m111 platform, time spent on each page, and navigation paths.
• Referring URL (the address of the website you visited before arriving at m111).
• Error and crash logs used for technical diagnostics.

2.5 Communications Data

• Records of all customer support interactions including live chat transcripts, email correspondence, and support ticket histories.
• Feedback and survey responses you voluntarily submit.
• Marketing preference settings (opt-in/opt-out status for promotional emails and SMS).

3 How We Use Your Data

m111 uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons listed below. The legal basis for each processing activity is noted alongside the purpose.

4 Cookies & Tracking

The m111 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how players interact with our website. A cookie is a small text file placed on your device by a website; it allows the website to recognise your browser on subsequent visits.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. They enable core features such as maintaining your login session, keeping your betting slip active, and routing your requests to the correct server. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences — such as your chosen language (English), display settings, and responsible gaming tool configurations — so you do not have to re-enter them each time you visit.
• Analytical Cookies: Collect anonymised or aggregated data about how players navigate the m111 platform, which pages are most visited, and where users encounter technical difficulties. This data is used solely to improve the platform and is not linked to identifiable individuals.
• Performance Cookies: Monitor platform load times, game performance metrics, and payment gateway response times so that our technical team can identify and resolve performance bottlenecks promptly.

m111 does not use third-party advertising cookies or behavioural tracking cookies that would allow external advertising networks to build profiles about you across websites. Our cookies serve operational and analytical purposes only within the m111 platform.

You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your m111 account and using core platform features. Disabling functional cookies will mean that your preferences are not saved between sessions.

5 Data Sharing

m111 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances set out below, and only to the extent necessary for the stated purpose. Every third party that receives data from m111 is required to handle it in accordance with strict data-processing standards consistent with this Privacy Policy.

5.1 Payment Service Providers

To process your deposits and withdrawals, m111 shares necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard). The data shared is limited to the information required to complete the transaction and is governed by the payment provider's own privacy practices. m111 does not store full payment card numbers; only masked identifiers are retained.

5.2 Game Technology Providers

m111 partners with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver casino games and live dealer experiences. When you play a game from one of these providers, technical session data (an anonymous session token, game parameters, and bet/outcome records) may be transmitted to the provider's servers to render the game and record the result. These providers do not receive your name, email address, or payment details.

5.3 Identity Verification Services

To comply with age verification and anti-money-laundering obligations, m111 may use third-party KYC (Know Your Customer) service providers to verify the identity documents you submit. These providers process your identity data solely for verification purposes and are contractually prohibited from using it for any other purpose.

5.4 Legal & Regulatory Disclosure

m111 may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, court order, or other binding legal process. In all such cases, m111 will disclose only the minimum information required by law and, where legally permissible, will notify the affected player of the disclosure.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of m111's business operations, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before your data is transferred, and you will retain the right to request deletion of your data as described in Section 7.

6 Data Security

Protecting your personal data is a top priority at m111. We implement a multi-layered security architecture designed to defend against unauthorised access, data breaches, and both internal and external threats. Our security measures include, but are not limited to, the following controls:

• SSL/TLS Encryption in Transit: All data transmitted between your browser or device and the m111 platform is encrypted using industry-standard Transport Layer Security (TLS). This prevents interception of your login credentials, payment information, and account activity during transmission.
• At-Rest Encryption: Personal data stored in m111's databases is encrypted at rest using AES-256 encryption. This ensures that even in the unlikely event of physical media compromise, your data cannot be read without the correct decryption keys.
• Password Hashing: Your account password is never stored in plaintext. m111 stores only a cryptographic hash of your password using industry-standard algorithms. Even m111 employees cannot retrieve your password; only a reset is possible.
• Access Controls: Access to personal data within m111's internal systems is restricted on a strict need-to-know basis. Staff members can only access the minimum data necessary to perform their role. All internal data access is logged and audited.
• Regular Security Audits: m111's technical infrastructure undergoes regular security reviews to identify and address vulnerabilities before they can be exploited. Our platform is tested for common web application threats including SQL injection, cross-site scripting (XSS), and session hijacking.
• Incident Response: In the event of a confirmed data breach that may affect your personal information, m111 will notify affected players without undue delay and will take all reasonably available steps to contain the breach and mitigate its impact.

7 Your Rights

As a player on the m111 platform, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team in writing at [email protected] with the subject line "Data Rights Request — [Your Username]". We will acknowledge your request within 48 hours and aim to complete it within 30 days.

m111 will not charge a fee for handling any data rights request unless the request is manifestly unfounded, repetitive, or excessive. In such cases, we reserve the right to charge a reasonable administrative fee or to decline the request. We will always notify you before applying any charge. To verify your identity before processing a request, we may ask you to provide additional identifying information consistent with what we already hold on your account.

8 Data Retention

m111 retains your personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The table below sets out our standard retention periods for the main categories of personal data we process.

When the applicable retention period expires, m111 will securely delete or irreversibly anonymise your personal data. Anonymised data — data from which all identifying information has been permanently removed — may be retained indefinitely for statistical and analytical purposes, as it can no longer be associated with you as an individual.

If you request erasure of your data before the end of the applicable retention period, m111 will assess whether any legal obligation requires us to retain it. Where such an obligation exists, we will retain only the minimum data required by law and will inform you of the specific grounds for retention. Any data not subject to a legal retention obligation will be deleted promptly upon a valid erasure request.

9 Contact & Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way m111 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by trained staff operating on Bangladesh Standard Time (BST, UTC+6) and are treated with the highest level of confidentiality.

• Email: [email protected] — please use the subject line "Privacy Enquiry" for fastest routing.
• Live Chat: Available 24 hours a day, 7 days a week through the m111 platform.
• Response Time: We aim to acknowledge all privacy-related communications within 24 hours and to resolve them within 30 days. Complex requests may take longer; in such cases we will notify you of the extended timeline within the initial acknowledgement.
• Language: All privacy communications are conducted in English.

m111 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, applicable law, or feedback from our players. When material changes are made, we will notify registered players by email and by displaying a prominent notice on the m111 platform. The revised Policy will display the updated version number and effective date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how m111 protects your data. Your continued use of the m111 platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you may request account closure at any time by contacting us at [email protected].